1. How do I choose the correct phone model?
Check your exact device model before ordering. For iPhone, go to Settings → General → About → Model Name. Cases made for similar-looking phone models are not interchangeable because the camera, buttons, dimensions, and speaker openings may be different.
2. Is this case compatible with MagSafe?
If “MagSafe” or “MagSafe-Compatible” appears in the product title, the case includes built-in magnets and is compatible with MagSafe chargers and accessories, including wallets, stands, and car mounts.
If MagSafe is not mentioned in the title, please treat it as a non-MagSafe case.
3. Can I charge wirelessly without removing the case?
Yes. MagSafe-compatible cases support both MagSafe and standard Qi wireless charging. Many non-MagSafe cases may also work with standard wireless charging, but they do not provide MagSafe magnetic alignment or holding strength.
Remove cards, metal plates, rings, or other attachments before charging.
4. Does this case include a Camera Control Button?
An integrated Camera Control Button is included only when “Camera Control Button” is stated in the product title or description. Other case designs use a precisely aligned opening for the Camera Control area.
5. How much protection does the case provide?
AOTESIER cases are designed to protect against everyday scratches, bumps, and minor drops. Protective details such as raised screen edges, raised camera protection, reinforced corners, or a soft inner lining vary by design and are shown in the product images and specifications.
No phone case can prevent damage in every drop or impact.
6. Can I use a screen protector or camera lens protector?
Most standard screen protectors and camera lens protectors are compatible. However, oversized, edge-to-edge, or unusually thick protectors may interfere with the case. Please compare the product images and protector dimensions before ordering.
7. Will the color look exactly the same as the photos?
We make every effort to display product colors accurately. Slight differences may occur because of screen settings, lighting conditions, photography, or normal material-batch variations. These minor differences are not considered product defects.
8. What if I accidentally order the wrong model?
Contact us as soon as possible at aotesierofficial@gmail.com. If the order has not entered fulfillment, we will try to update it.
After delivery, an unused item with its original packaging and accessories may be returned within 30 days. For an incorrect model selected by the customer, return shipping is normally the customer’s responsibility. Please review our Refund Policy before returning anything.
