Orders and Changes
Can I change or cancel my order?
Contact us as soon as possible at aotesierofficial@gmail.com. Include your order number and the change you need. We will try to help before the order is prepared for shipment, but changes and cancellations cannot be guaranteed after fulfillment has started. If the order has already shipped, it must be handled under our Refund Policy.
How long does order processing take?
Most orders are prepared within 1–2 business days. Orders placed on weekends or public holidays are normally processed on the next business day. Processing may take longer during major promotions, holidays, address verification, or fraud review.
Can I place a wholesale or bulk order?
Yes. Email aotesierofficial@gmail.com with the product names, quantities, destination country, and expected delivery date so we can review your request.
Product Compatibility
How do I choose the correct case or accessory?
Please confirm the exact device model before ordering. Many phones and watch sizes look similar but are not interchangeable. Your model can usually be found in the device settings. Select the model shown in the product options rather than relying only on screen size or appearance.
Are all AOTESIER cases compatible with MagSafe or wireless charging?
No. Compatibility varies by product. A case is compatible with MagSafe only when this is clearly stated in the product title or description. Please review the product page before ordering.
Will the color look exactly the same as it does on my screen?
We work to show colors accurately, but display settings, lighting, and material batches may cause slight differences. These normal variations are not considered defects.
Payments
Which payment methods are accepted?
Available payment methods are displayed at checkout and may vary by country, device, or currency. Payment information is processed through secure payment providers; AOTESIER does not receive or store your complete card number.
What should I do if checkout or payment fails?
Confirm that your billing information matches the information held by your payment provider, then try again or use another available method. If the problem continues, email us with a screenshot of the error, but do not send card numbers or other sensitive payment details.
Shipping and Delivery
What are the estimated delivery times?
After dispatch, typical delivery estimates are:
- United States: 3–6 business days
- Canada: 5–10 business days
- Europe: 6–13 business days
- Australia and New Zealand: 5–11 business days
- Most other destinations: 5–13 business days
These are estimates rather than guaranteed arrival dates. Customs, carrier delays, severe weather, holidays, and remote-area delivery can add time. See our Shipping Policy for full details.
Does AOTESIER offer free shipping?
Yes. Free standard shipping is available on orders over $50 USD. For orders below that amount, available shipping methods and charges are calculated for your destination and shown at checkout.
Is express shipping available?
Express or expedited shipping may be offered for selected products and destinations. If available, the price and estimated time will appear at checkout. Express delivery does not shorten order processing time.
Where will my order ship from?
Orders may be fulfilled from our China or United States warehouse depending on inventory, destination, and the products in your order. An order containing multiple items may arrive in separate packages.
How do I track my order?
We will email tracking details after the package is dispatched. Tracking can take 24–72 hours to begin showing movement after the carrier receives the shipment.
What if my order is delayed or marked delivered but I cannot find it?
First check the tracking page, delivery area, mailbox, parcel locker, household members, and neighbors. You may also contact the carrier for delivery details. If the package is still missing or has not moved for an unusual period, email us with your order number and tracking number so we can investigate.
Returns, Exchanges, and Refunds
Can I return an item?
You may request a return within 30 calendar days after delivery. The item must be unused, undamaged, and returned with its original packaging, accessories, parts, manuals, and proof of purchase. Contact us before sending anything back; unauthorized returns may not be accepted.
How do I start a return?
Email aotesierofficial@gmail.com with your order number, the item you wish to return, and the reason for the request. If the item is damaged, defective, incomplete, or incorrect, include clear photos or video. After approval, we will provide the correct return address and instructions.
Who pays return shipping?
For change-of-mind, incorrect-model, or other non-defective returns, the customer is normally responsible for return shipping. If we confirm that an item is defective, damaged in transit, or incorrect, AOTESIER will provide an appropriate solution and cover costs where required. We do not charge a restocking fee.
Where should I send my return?
Return locations vary by product and destination. Do not send a return to the address on the parcel or to our business contact address unless we specifically instruct you to do so. The approved return address will be provided by email.
When will I receive my refund?
After the return is received and inspected, we will notify you of the decision. Approved refunds are issued to the original payment method, normally within 10 business days. Your bank or payment provider may require additional time to post the credit.
How do exchanges work?
Direct exchanges are not available for every item or variant. The quickest option is usually to return the eligible item and place a new order once the return has been approved.
Warranty
What does the one-year warranty cover?
Eligible AOTESIER products include a one-year limited warranty against verified manufacturing defects, beginning on the purchase date. It does not cover normal wear, cosmetic changes from use, accidental damage, misuse, unauthorized modification, loss, theft, or purchases from unauthorized third parties. Proof of purchase and photos or video may be required. This warranty does not limit any rights provided by applicable consumer law.
Still Need Help?
Email aotesierofficial@gmail.com. For order-related questions, include your order number so we can assist you more quickly.