Shipping policy

AOTESIER ships to most supported countries and regions using domestic and international delivery partners. This policy explains processing, delivery estimates, tracking, duties, and what to do when a shipment is delayed or missing.

Order Processing

Most orders are processed within 1–2 business days before dispatch. Orders placed on weekends or public holidays are normally processed on the next business day. Processing may take longer during high-volume promotions, holiday periods, address verification, or fraud review.

Processing time is separate from carrier transit time. Choosing an express option does not shorten processing.

Estimated Transit Times

Destination	Estimated time after dispatch
United States	3–6 business days
Canada	5–10 business days
Europe	6–13 business days
Australia and New Zealand	5–11 business days
Most other destinations	5–13 business days

Transit times are estimates, not guaranteed delivery dates. Weekends, local holidays, customs checks, severe weather, remote-area service, carrier congestion, and events outside our reasonable control may cause delays.

Shipping Rates and Free Shipping

Free standard shipping is available on orders over $50 USD. For orders below the threshold, available methods and charges are calculated based on destination and displayed at checkout. Any product, destination, or promotional exception will be shown before payment.

Express or Expedited Shipping

Faster delivery may be available for selected products and destinations. When offered, the charge and estimated transit time will appear at checkout. Express availability can change according to carrier coverage, warehouse location, and product restrictions.

Fulfillment Locations and Split Shipments

Orders may be fulfilled from our warehouses in China or the United States based on stock availability, product type, and destination. If products are stored in different locations, your order may arrive in separate packages with separate tracking numbers. You will not be charged extra solely because we split a shipment.

Tracking

We will send a shipping confirmation email with tracking information after dispatch. Tracking may take 24–72 hours to show the first carrier scan. Some international shipments use more than one carrier, and the tracking page may change when the package enters the destination country.

Delivery Address Changes

Review the shipping address carefully before placing your order. Contact us immediately if you notice an error. We will try to update the address before fulfillment, but we cannot guarantee changes after the package is prepared or transferred to the carrier.

If a shipment is returned, delayed, destroyed, or delivered incorrectly because the customer provided an incomplete or inaccurate address, refused delivery, failed to collect it, or did not pay required import charges, the customer may be responsible for reshipping costs and non-refundable carrier charges, where permitted by law.

Customs, Duties, and Taxes

International orders may be subject to import duties, taxes, brokerage fees, or customs procedures imposed by the destination country. Unless checkout clearly states that these amounts are included, the recipient is responsible for them. AOTESIER does not control these government or carrier charges.

Delays and Lost Packages

If tracking has not updated for an unusual period or the delivery estimate has passed, email aotesierofficial@gmail.com with your order and tracking numbers. We may ask the carrier to investigate. If the carrier confirms that a shipment was lost in transit, we will offer an appropriate replacement or refund based on the circumstances and applicable law.

Packages Marked Delivered

If tracking shows delivered but the package is missing, check the delivery area, mailbox, parcel locker, reception desk, household members, and nearby neighbors. Contact the carrier for the delivery location or proof of delivery. Then contact us if the package remains missing. We will review the available tracking and delivery evidence, but a refund or replacement is not automatic when the carrier confirms successful delivery.