Terms of service
These Terms of Service (“Terms”) govern access to www.aotesier.com and purchases from AOTESIER (“AOTESIER,” “we,” “us,” or “our”). By using the website, creating an account, or placing an order, you agree to these Terms and the policies linked below. If you do not agree, do not use the Services.
Our online store is powered by Shopify, which provides the e-commerce platform used to offer products and services to you.
1. Eligibility and Lawful Use
You must be at least the age of majority in your place of residence, or use the Services with permission from a parent or legal guardian. You may use the Services only for lawful purposes and in compliance with applicable laws. You must not introduce malicious code, interfere with site security, or misuse the Services.
2. Accounts and Customer Information
You are responsible for keeping account credentials confidential and for activity under your account. Information supplied at checkout must be current, complete, and accurate. Notify us promptly of unauthorized account activity or errors in your contact, billing, or delivery information.
3. Product Information
We aim to describe products, compatibility, colors, materials, measurements, and images accurately. Screen settings, lighting, and normal production variations may affect appearance. Verify your exact device model and selected variant before ordering. Product availability, specifications, and packaging may change without notice, provided changes do not materially reduce the product promised at the time of purchase.
4. Prices, Payment, and Taxes
Prices and available payment methods are displayed at checkout and may change before an order is submitted. You authorize the applicable payment provider to charge the amount shown at checkout. You are responsible for taxes, duties, or other government charges unless they are included in the checkout total or applicable law requires otherwise.
If a pricing or product-information error is discovered, we may contact you for instructions or cancel and refund the affected order, subject to applicable law.
5. Orders and Acceptance
An order confirmation acknowledges that we received your request; it does not always mean the order has been accepted. We may limit or refuse an order for legitimate reasons, including suspected fraud, payment failure, inventory errors, resale activity, shipping restrictions, or an obvious pricing mistake. If we cancel an order after payment, we will refund the canceled amount to the original payment method.
6. Shipping and Delivery
Processing and delivery information is governed by our Shipping Policy. Delivery dates are estimates unless expressly guaranteed. Title and risk transfer according to applicable law. You are responsible for providing a complete and accurate delivery address and for cooperating with customs or carrier requirements.
7. Cancellations, Returns, and Refunds
Cancellation requests, returns, exchanges, and refunds are governed by our Refund Policy. Contact us promptly if you need an order change. Nothing in these Terms limits a mandatory cooling-off period, conformity guarantee, warranty, or other consumer right that cannot legally be waived.
8. Promotions and Discount Codes
Promotions may have separate eligibility dates, product restrictions, minimum purchase requirements, and redemption limits. Unless stated otherwise, discounts cannot be exchanged for cash, applied after an order is placed, or combined with another offer. We may cancel a promotion or reject misuse, but changes will not affect completed eligible purchases where prohibited by law.
9. Intellectual Property
The website and its content—including text, graphics, logos, product photography, videos, page design, and software—are owned by or licensed to AOTESIER and protected by intellectual-property laws. You may view and use the site for personal shopping purposes. You may not reproduce, distribute, scrape, modify, publish, sell, or commercially exploit site content without prior written permission, except where law permits.
10. Reviews, Feedback, and Other Submissions
If you submit a review, photo, video, suggestion, or other content, you confirm that you have the right to provide it and that it is accurate, lawful, and does not violate another person’s rights. You grant AOTESIER a worldwide, non-exclusive, royalty-free license to host, reproduce, translate, adapt, publish, and display that content in connection with our business and marketing, subject to applicable privacy law.
We may moderate or remove content that is unlawful, misleading, abusive, infringing, or unrelated. We are not required to treat unsolicited ideas as confidential or provide compensation for them.
11. Prohibited Conduct
You must not use the Services to:
- Violate law or the rights of another person
- Submit fraudulent, false, defamatory, discriminatory, or harmful content
- Transmit malware, spam, phishing material, or automated attacks
- Collect personal information about others without authorization
- Bypass security, access controls, purchase limits, or technical restrictions
- Use automated tools to overload, disrupt, or improperly extract data from the site
We may suspend access or cancel affected orders when reasonably necessary to protect customers, AOTESIER, or the Services.
12. Third-Party Services and Links
The Services may include tools, payment options, social features, or links provided by third parties. Their terms and privacy policies govern your use of those services. We are not responsible for third-party content or services outside our reasonable control, although this does not limit responsibility that cannot legally be excluded.
13. Privacy
Our collection and use of personal information are described in the Privacy Policy. By using the Services, you acknowledge those practices and the privacy choices available to you.
14. Availability and Changes to the Services
We may update, suspend, or discontinue website features or products. We do not promise that the site will always be uninterrupted, error-free, or available in every location. We may correct typographical, technical, inventory, pricing, or other errors at any time, subject to applicable consumer law.
15. Warranties and Disclaimers
Any express product warranty is described on the relevant product or warranty page. Except for express commitments and rights that cannot be excluded by law, the website and Services are provided on an “as available” basis. We disclaim implied warranties to the maximum extent permitted by law.
Some jurisdictions provide mandatory guarantees concerning quality, fitness, conformity, repair, replacement, or refund. These Terms do not exclude or restrict those guarantees.
16. Limitation of Liability
To the maximum extent permitted by law, AOTESIER and its affiliates, personnel, suppliers, and service providers will not be liable for indirect, incidental, special, punitive, or consequential loss arising from the Services, including lost profits or data. Where liability cannot be excluded, our aggregate liability will not exceed the amount paid for the product or service giving rise to the claim, unless applicable law requires a greater remedy.
Nothing in these Terms excludes liability for fraud, willful misconduct, death or personal injury caused by negligence, or any liability that cannot legally be limited.
17. Indemnity
To the extent permitted by law, you agree to reimburse AOTESIER for reasonable losses and costs resulting from your unlawful misuse of the Services, violation of these Terms, or infringement of another person’s rights. This section does not apply where prohibited by consumer law.
18. Suspension and Termination
You may stop using the Services at any time. We may suspend or terminate access if we reasonably believe you have materially violated these Terms, engaged in fraud or abuse, or created a security risk. Terms that by their nature should survive termination—including payment obligations, intellectual property, liability limitations, and dispute provisions—will remain effective.
19. Severability and Waiver
If a provision is found invalid or unenforceable, it will be limited or removed only to the extent necessary, and the remaining provisions will continue in effect. A delay in enforcing a right is not a waiver of that right.
20. Governing Law
These Terms are governed by the laws of the People’s Republic of China, without regard to conflict-of-law principles. This choice does not deprive a consumer of mandatory protections or forum rights available under the law of the consumer’s country or region of residence.
21. Changes to These Terms
We may revise these Terms to reflect changes in the Services, business practices, or legal requirements. The current version will be posted here with an updated date. Material changes will apply prospectively unless law permits otherwise.
22. Contact
Questions about these Terms can be sent to:
AOTESIER
Email: aotesierofficial@gmail.com
Phone: +86 13726591713
Address: B9A, Block B, Wanguocheng, No. 9 Pinglang Road, Pingji Avenue, Shanglilang Community, Nanwan Street, Longgang District, Shenzhen, Guangdong, China