Privacy policy

This Privacy Policy explains how AOTESIER (“AOTESIER,” “we,” “us,” or “our”) collects, uses, shares, and protects personal information when you visit www.aotesier.com, place an order, contact us, or otherwise use our online services (collectively, the “Services”).

“Personal information” means information that identifies or can reasonably be linked to an individual. The meaning may vary under applicable law.

Information We Collect

Depending on how you use the Services, we may collect:

  • Contact information: name, email address, telephone number, billing address, and shipping address.
  • Order and transaction information: products viewed or purchased, order history, discounts, returns, payment confirmation, and fulfillment details. Payment providers process complete card or account credentials; we generally receive only limited payment status and transaction information.
  • Account information: login details, saved addresses, preferences, and account activity.
  • Customer service content: messages, reviews, survey responses, photos, videos, warranty information, and other material you choose to provide.
  • Device and usage information: IP address, browser and device type, operating system, pages viewed, referring pages, interactions, approximate location, and cookie or advertising identifiers.

How We Collect Information

We collect information directly from you, automatically through cookies and similar technologies, and from service providers that help operate our store, including Shopify, payment processors, shipping carriers, analytics providers, advertising partners, fraud-prevention services, and customer-support providers.

How We Use Personal Information

We may use personal information to:

  • Process payments, fulfill orders, arrange delivery, and manage returns, refunds, exchanges, and warranties
  • Create and maintain customer accounts
  • Respond to questions and provide customer support
  • Detect, investigate, and prevent fraud, abuse, security incidents, or unlawful activity
  • Operate, troubleshoot, analyze, personalize, and improve the Services
  • Send transactional communications and, where permitted, marketing messages
  • Measure advertising performance and present relevant promotions
  • Comply with legal obligations, enforce our terms, and establish or defend legal claims

Legal Bases for Processing

Where laws such as the GDPR or UK GDPR apply, we process personal information as needed to perform a contract with you, comply with legal obligations, pursue legitimate interests such as operating and securing our business, or based on your consent. You may withdraw consent at any time, without affecting processing that occurred before withdrawal.

Cookies and Similar Technologies

We and our partners use cookies, pixels, local storage, and similar technologies to keep the site functioning, remember preferences, understand site use, prevent fraud, and support advertising. You can manage available choices through our cookie banner, browser settings, or other controls made available on the Site. Blocking some technologies may prevent certain features from working.

Targeted Advertising and Privacy Choices

We do not sell personal information for money. However, disclosing cookie identifiers or usage data to advertising partners for cross-context behavioral or targeted advertising may be treated as a “sale,” “sharing,” or targeted advertising under certain U.S. state laws.

Where applicable, you can opt out through our Your Privacy Choices page. We also recognize Global Privacy Control signals where legally required and technically supported.

When We Disclose Information

We may disclose personal information to:

  • Shopify and other technology providers that host and operate our store
  • Payment processors, fraud-prevention providers, fulfillment partners, and shipping carriers
  • Analytics, marketing, and advertising providers, subject to your available choices
  • Professional advisers, insurers, auditors, regulators, law enforcement, or courts when reasonably necessary
  • A buyer, successor, or other party involved in a merger, financing, reorganization, sale of assets, or similar business transaction

Service providers are permitted to process information only for the services they provide to us or as otherwise allowed by law.

Marketing Communications

You can unsubscribe from promotional emails using the link in the message. Even if you opt out of marketing, we may still send non-promotional communications about orders, accounts, security, or policy updates.

Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including to complete transactions, maintain records, resolve disputes, prevent fraud, and comply with tax, accounting, consumer-protection, and other legal obligations. Retention periods vary by the type of information and applicable law.

International Transfers

AOTESIER operates internationally, and personal information may be processed in countries other than where you live. When required, we use recognized safeguards for cross-border transfers, such as adequacy decisions, standard contractual clauses, or equivalent legal mechanisms.

Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. Keep account credentials confidential and contact us if you suspect unauthorized use.

Your Privacy Rights

Depending on your location, you may have the right to request access, correction, deletion, portability, restriction, or objection; withdraw consent; opt out of targeted advertising or certain disclosures; appeal a denied request; or complain to a data-protection authority.

To exercise a right, email aotesierofficial@gmail.com. Describe your request and the country or state where you live. We may verify your identity and may decline or limit a request where permitted by law. An authorized agent may submit a request where local law allows, but we may require proof of authority and direct identity verification.

We will not unlawfully discriminate against you for exercising a privacy right.

Children

The Services are not directed to children under 16, and we do not knowingly collect personal information from children. If you believe a child has provided information to us, contact us so we can review and delete it where appropriate.

Third-Party Sites

The Services may link to websites or services controlled by others. Their privacy practices are governed by their own policies, and we are not responsible for those practices.

Changes to This Policy

We may update this policy to reflect changes in our practices, technology, or legal obligations. The revised version will be posted on this page with a new “Last updated” date.

Contact Us

For questions or privacy requests, contact:

AOTESIER
Email: aotesierofficial@gmail.com
Phone: +86 13726591713

Where applicable, AOTESIER is the controller of the personal information described in this policy.