Política de reembolso

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Please take a moment to review our refund policy for a complete understanding.

To qualify for a return, your item must meet the following criteria: it should remain in the exact condition as when it was originally received, unused, and still in its unaltered, original packaging. Please ensure your return package includes all accompanying items, such as user manuals, parts, and accessories. Regrettably, any return showing signs of being opened, used, or damaged will immediately forfeit eligibility for a refund or exchange.

Our return policy does not extend to instances of a change of mind or compatibility issues (if the product packaging has been unsealed). It is essential to thoroughly verify that your device is indeed compatible with our accessories prior to your purchase.

Please note that all returns should be dispatched to our warehouse in the United States for processing.

Return

To start a return, you can contact us at aotesierofficial@gmail.com. The return address will be sent in the reply email.

Begin the return process within 30 days from the date of purchase. The returned items should include all accessories and parts in the box as delivered. Any missing items will void the 30-day money-back guarantee.

After approval

If your return request is approved, please be aware that you will be responsible for covering the return shipping costs and any associated fees. It's important to note that shipping costs are non-refundable.

You can always contact us for any return questions at aotesierofficial@gmail.com.

Customs Duties, Taxes, and Fees

Please be aware that when returning items, you are responsible for any customs duties, taxes, and fees associated with the return. If the return package is stuck in customs, you must resolve the issue and cover additional costs. We will not be responsible for collecting packages stuck in customs or any associated fees. 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective or damaged or if you received the wrong item so we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at aotesierofficial@gmail.com.